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Terms of Service

Important legal terms governing your use of SystemPartsAuto services and products.

Last Updated: May 26, 2025

1. Acceptance of Terms

By accessing or using SystemPartsAuto services, website, or purchasing products from us, you agree to be bound by these Terms of Service and all applicable laws and regulations.

Agreement Scope:

  • These terms apply to all users, customers, and visitors
  • Covers all interactions with SystemPartsAuto services
  • Includes website usage, product purchases, and customer support
  • Supersedes any previous agreements or understandings

Legal Capacity:

You must be at least 18 years old or have parental consent to use our services. By using our services, you represent that you have the legal capacity to enter into these terms.

Important Notice

If you do not agree with any part of these terms, you must not use our services or purchase our products. Continued use constitutes acceptance of these terms.

2. Services Description

SystemPartsAuto provides automotive parts, accessories, and related services to individual and commercial customers:

Our Services Include:

  • Parts Sales: New and remanufactured automotive parts and components
  • Technical Support: Vehicle compatibility verification and installation guidance
  • Warranty Services: Product warranties and claim processing
  • Customer Support: Order assistance and product information
  • Online Platform: E-commerce website and mobile-friendly interface

Service Availability:

  • Services are subject to inventory availability
  • We reserve the right to modify or discontinue services
  • Technical specifications and compatibility information are provided as guidance
  • Professional installation may be required for certain products

Professional Installation Recommended

Many automotive parts require professional installation. We strongly recommend consulting with qualified mechanics for complex installations to ensure safety and proper function.

3. User Accounts & Registration

Creating an account with SystemPartsAuto provides access to enhanced features and personalized services:

Account Registration:

  • Provide accurate and complete registration information
  • Maintain current contact and billing information
  • Verify your email address and phone number when required
  • Choose a secure password and keep it confidential

Account Responsibilities:

  • Security: Protect your login credentials and notify us of unauthorized access
  • Accuracy: Ensure all account information is current and accurate
  • Compliance: Use your account in accordance with these terms
  • Liability: You are responsible for all activities under your account

Account Benefits:

  • Order history and tracking
  • Saved vehicle information and preferences
  • Expedited checkout process
  • Exclusive offers and notifications
  • Warranty registration and claims

Account Security

We implement industry-standard security measures, but you are responsible for maintaining the confidentiality of your account credentials.

4. Orders & Payments

Our ordering and payment process is designed to provide a secure and efficient purchasing experience:

Order Process:

  • Product Selection: Choose compatible parts based on your vehicle specifications
  • Price Confirmation: Review pricing, taxes, and shipping costs before checkout
  • Order Submission: Complete payment and provide shipping information
  • Order Confirmation: Receive confirmation email with order details

Payment Terms:

  • Payment is required at time of order placement
  • We accept major credit cards, PayPal, and approved financing options
  • All payments are processed securely through encrypted channels
  • Prices are subject to change without notice
  • Tax calculations are based on shipping address

Order Modifications:

  • Orders can be modified or canceled before processing begins
  • Contact customer service immediately for changes
  • Processed orders may incur restocking fees for modifications

Payment Security

We do not store complete credit card information. All payment processing is handled by certified payment processors with PCI compliance.

5. Warranties & Returns

We stand behind the quality of our products and provide comprehensive warranty and return policies:

Product Warranties:

  • Manufacturer Warranties: All products include applicable manufacturer warranties
  • Warranty Terms: Warranty periods vary by product type and manufacturer
  • Warranty Claims: Submit claims through our customer service department
  • Warranty Limitations: Normal wear, misuse, and improper installation void warranties

Return Policy:

  • Return Window: Most items can be returned within 30 days of delivery
  • Condition Requirements: Items must be unused, in original packaging
  • Return Authorization: Contact us for return authorization before shipping
  • Restocking Fees: May apply to special orders and custom parts
  • Return Shipping: Customer responsible for return shipping costs

Non-Returnable Items:

  • Custom-manufactured or special-order parts
  • Electrical components that have been installed
  • Fluids, chemicals, and consumable items
  • Items damaged by misuse or improper installation

Hassle-Free Returns

We strive to make returns as simple as possible. Contact our customer service team for assistance with any return or warranty claim.

6. User Conduct & Responsibilities

Users of SystemPartsAuto services must adhere to acceptable use standards and responsible conduct:

Acceptable Use:

  • Use services for legitimate automotive parts needs
  • Provide accurate information in all transactions
  • Respect intellectual property rights
  • Comply with all applicable laws and regulations
  • Treat customer service representatives with respect

Prohibited Activities:

  • Fraudulent Transactions: Using false information or unauthorized payment methods
  • Resale Restrictions: Bulk purchases for unauthorized resale without approval
  • System Abuse: Attempting to hack, spam, or disrupt our systems
  • Misrepresentation: Providing false vehicle or contact information
  • Illegal Use: Using parts for illegal modifications or activities

Safety Responsibilities:

  • Ensure proper installation by qualified professionals
  • Follow all manufacturer installation and safety guidelines
  • Use parts only for their intended applications
  • Report safety concerns or defects immediately

Violation Consequences

Violation of these conduct standards may result in account suspension, order cancellation, or legal action as appropriate.

7. Intellectual Property Rights

SystemPartsAuto respects intellectual property rights and expects users to do the same:

Our Content:

  • Website Content: Text, images, logos, and design elements are protected by copyright
  • Trademarks: SystemPartsAuto name and logos are registered trademarks
  • Product Information: Catalogs, specifications, and technical data are proprietary
  • Software: Website functionality and applications are protected by copyright

Third-Party Rights:

  • Manufacturer names, logos, and part numbers are owned by respective companies
  • Product images and specifications are used with permission or under fair use
  • We respect all trademark and copyright protections

User License:

  • Limited license to use our website for purchasing parts
  • No right to reproduce, distribute, or modify our content
  • Commercial use of our content requires written permission

DMCA Compliance

We respond promptly to valid DMCA takedown notices and respect the intellectual property rights of others.

8. Limitations & Disclaimers

Important limitations and disclaimers regarding our services and liability:

Service Limitations:

  • Compatibility: Vehicle compatibility information is provided as guidance only
  • Availability: Product availability is subject to inventory and supplier constraints
  • Technical Support: Limited to general guidance, not professional installation advice
  • Third-Party Services: We are not responsible for third-party installations or services

Liability Limitations:

  • Liability limited to the purchase price of defective products
  • No liability for consequential, incidental, or indirect damages
  • No responsibility for improper installation or misuse
  • Maximum liability does not exceed $1,000 per incident

Disclaimers:

  • Professional Installation: We recommend professional installation for all parts
  • Compatibility Verification: Customers must verify compatibility before installation
  • Performance Claims: Manufacturer performance claims are not guaranteed by us
  • Legal Compliance: Customer responsible for ensuring legal compliance in their jurisdiction

Legal Disclaimers

Services provided "as is" without warranties beyond those explicitly stated. Some jurisdictions may not allow certain liability limitations.

9. Dispute Resolution

We are committed to resolving disputes fairly and efficiently through multiple channels:

Resolution Process:

  • Direct Communication: Contact customer service for immediate resolution
  • Management Review: Escalation to management for complex issues
  • Mediation: Third-party mediation for unresolved disputes
  • Arbitration: Binding arbitration as final resolution method

Arbitration Agreement:

  • Disputes will be resolved through binding arbitration
  • Arbitration conducted under American Arbitration Association rules
  • Single arbitrator unless parties agree otherwise
  • Arbitration costs shared equally unless otherwise determined

Class Action Waiver:

You agree to resolve disputes individually and waive the right to participate in class action lawsuits or collective proceedings.

Good Faith Resolution

We encourage direct communication to resolve issues before formal dispute procedures. Most concerns can be resolved through customer service.

10. Termination

Either party may terminate the service relationship under specified conditions:

User Termination:

  • Close your account at any time through customer service
  • Cancel orders before processing begins
  • Discontinue use of services without penalty
  • Outstanding orders and warranties remain valid

Our Termination Rights:

  • Terms Violation: Immediate termination for serious violations
  • Fraudulent Activity: Account closure for suspected fraud
  • Business Reasons: Service discontinuation with notice
  • Legal Requirements: Compliance with legal obligations

Effects of Termination:

  • Loss of access to account features and benefits
  • Outstanding orders processed or canceled as appropriate
  • Warranty obligations remain in effect
  • Legal obligations survive termination

Termination Notice

We will provide reasonable notice for service termination unless immediate action is required for security or legal reasons.

11. Governing Law

These Terms of Service are governed by and construed in accordance with applicable laws:

Jurisdiction:

  • Terms governed by the laws of the State of Alaska
  • Federal laws apply where applicable
  • Disputes subject to Alaska state court jurisdiction
  • Venue for legal proceedings in Anchorage, Alaska

Legal Compliance:

  • Compliance with federal automotive safety standards
  • Adherence to consumer protection laws
  • Environmental regulations compliance
  • Import/export regulations where applicable

Severability:

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Legal Framework

Our terms comply with federal and state regulations governing automotive parts sales and e-commerce transactions.

12. Contact Information

For questions about these Terms of Service or any legal matters, please contact us through the following channels:

Legal & Customer Service Contact

Our legal and customer service teams are available to assist with questions about these terms, disputes, or general inquiries.

Business Address:
3451 E Tudor Rd
Anchorage, Alaska 99507
Phone:
1-800-PARTS-AUTO
(1-800-727-8728)
Business Hours:
Monday - Friday: 8:00 AM - 6:00 PM AST
Saturday: 9:00 AM - 4:00 PM AST

Response Times

  • Email Inquiries: 24-48 hours
  • Phone Support: Immediate during business hours
  • Legal Matters: 5-7 business days

Terms Acknowledgment

By using SystemPartsAuto services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

These terms are effective as of the date shown above and may be updated periodically. Continued use of our services constitutes acceptance of any changes.